Let us handle all of your phone and email communication with your customers and allow you the time to focus on what you do best. We provide a dedicated local number and support your existing email account to be your customers main point of contact Monday through Friday each and every week. We will manage your voicemail and reply to messages, deliver & follow up on quotes, coordinate parts/material orders, issue and track customer billing, and more based on your unique needs.
Our cloud based phone technology allows us to offer you the most advanced customer communication support and the ability to stay connected with them 24/7/365. Bottom line is we are on when you need to be off.
We will connect you to your own cloud based Microsoft Office software suite and provide the expertise on how to use it. We will help you take advantage of the features of Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, Dynamic 365, Project Pro and more to help your business grow and succeed. No additional licenses, costs, or need for updates, access your information anywhere you have access to the internet.
We will connect with your potential customers on the first call and with your oversight represent your business to instill confidence that they have made the right choice We will answer their questions, ask the right ones, and capture the contact information so the opportunity is not missed. With consistent and professional communication with your existing customers they will want to refer you to others and encourage repeat business.
SCHEDULING / BILLING
We excel in our ability to help you organize your schedule so you are maximizing the time you are spending on your business. We can communicate available dates /times, changes, updates, vacations, holidays, or any other special circumstances to your customers, staff, or suppliers. By being the main point of contact for your customer communication it allows us to manage your business schedule so your time is not wasted.
We will handle your invoicing / billing and manage your expenses through QuickBooks so your are current and know where the health of your business stands.